- Wholesale CC routes
What is CC Routing?
CC CLI Routes, also known as Automatic Call Distributor (ACD) routing, ensures incoming calls are distributed to the right agents or departments. It’s a critical VoIP solution for managing high call volumes, improving customer experience, and reducing wait times.
CC Routes Dashboard
Real-time call distribution & routing
Routing Performance
Call Distribution Analytics
How CC Routing Works In Three Simple Steps
Three simple steps to optimize your call distribution and ensure every call reaches the right destination
Call Qualifying
IVR or AI-driven prompts identify caller intent (sales, billing, support).
Call Queuing
Busy calls are placed in smart queues with hold music, estimated wait times, or callback options.
Call Distribution
The ACD assigns calls using rules such as skill, time zone, or availability.
CC Routing Strategies We Support
Choose the routing strategy that best fits your business needs and optimize your call handling efficiency.
Skill-Based Routing
Matches callers with the most qualified expert for superior customer experience.
- Expert matching based on skills
- Higher first-call resolution rates
- Improved customer satisfaction
IVR Routing
Interactive menus or speech recognition guide callers to the right destination.
- Self-service options
- Smart navigation
- Reduced wait times
Round Robin
Even distribution across all agents.
- Fair workload
- Equal distribution
Direct Routing
Calls go straight to a set agent or department.
- Instant connection
- No wait time
Real-Time Performance Analytics
Monitor all routing strategies with comprehensive metrics and optimize your call handling efficiency.
Ajoxi AI-Based Routing: Smarter VoIP Distribution
Ajoxi goes beyond traditional routing by adding AI-driven intelligence to optimize every call path. With Ajoxi AI Routing, your VoIP business gains unprecedented efficiency and quality.
Predictive Call Matching
AI routes calls to the agent most likely to resolve issues fastest.
Dynamic Least Cost Routing (LCR)
Real-time AI chooses the most cost-effective, high-quality VoIP route.
Adaptive Learning
System continuously improves using live traffic data and agent performance insights.
Fraud Detection
AI monitors unusual traffic patterns, protecting against bypass fraud and fake CLI manipulation.
QoS Optimization
Maintains high ASR and ACD by rerouting poor-quality paths.
Real-Time Analytics
Get instant insights into call performance and routing efficiency.
CC Routes vs CLI Routes vs Non-CLI Routes
Understanding the differences to choose the right solution
| Feature | CC Routes | CLI Routes | Non-CLI Routes |
|---|---|---|---|
| Definition | Inbound routing for call centers | Caller ID preserved | Caller ID hidden/masked |
| Use Case | Call distribution to agents | Trust, compliance, premium quality | Cost-driven bulk traffic |
| Benefit | Efficiency & shorter wait times | Higher answer rates, transparency | Lower cost |
| Challenge | Complex setup & scaling | Regulatory compliance, cost premium | Risk of blocking & low ASR |
Ajoxi AI Dialers
Power your outbound campaigns with intelligent dialing solutions
Dialer Performance Analytics
Real-timePredictive Dialer
AI auto-dials multiple numbers, connecting agents only when a live customer answers.
Power Dialer
Boosts agent efficiency by auto-dialing in sequence without downtime.
Preview Dialer
Agents review customer information before each call, enabling personalized conversations.
Progressive Dialer
Balances automation with control, dialing one number per available agent.
Why CC CLI Routes with Ajoxi?
Everything you need for world-class call center operations
All Routing Styles + AI Advantage
Complete Solutions
Complete routing solutions with intelligent optimization for maximum efficiency.
Support for CLI, Non-CLI & VoIP Routes
Global Connectivity
Flexible routing options for every business need with worldwide coverage.
Predictive, Progressive, Power & WebRTC Dialers
Advanced Dialers
Full suite of dialing solutions for maximum productivity and agent efficiency.
Wholesale VoIP with SIP trunking & global coverage
Enterprise Support
Worldwide reach with premium quality connections and 99.99% uptime guarantee.
Get Started with Ajoxi AI Routing Free Trial today!
Boost your call center performance with CC Routes, CLI Routes, Non-CLI Routes, VoIP Routes, and AI Dialers tailored for your business.