- Call Center
Omnichannel Cloud Contact Center for Modern Enterprises
Our solution gives your team the tools to manage customer interactions effectively across multiple channels. Move your operations forward with a modern Cloud Contact Center designed for current business needs.
Live Dashboard
Real-time metrics
Recent Activity
Communication Hub
All channels unified
Unified Timeline
Centralize Your Customer Communications
With our Customer Interaction Center, you can unify all your communications in one place. We give your agents a full view of customer history, preparing them to offer the informed and consistent support that customers appreciate.
360° Customer View
Complete interaction history
Real-time Sync
Instant cross-channel updates
Advanced Capabilities for Productive Contact Centers
Our tools are designed to help your Service Center run more efficiently. Use our features to guide customers to the right agent and give your team what they need to succeed.
Intelligent Routing
Directs calls to the most qualified agent based on predefined rules.
Interactive IVR
Self-service options for common inquiries with smart routing.
Call Recording
Automatic recording for quality assurance and coaching.
Omnichannel
Voice, email, and chat from a single unified interface.
Contact Center Dashboard
Active Agents
24
Queue Time
1.2m
Live Activity
Voice
Chat
Social
Manage and Monitor Service Quality with Ease
Oversee your Customer Engagement Hub with clarity. We provide the necessary tools for monitoring performance and maintaining high standards of service.
Quality Monitoring Dashboard
Live Activity
Performance Trend
Scalable Contact Center Built for Any Work Environment
The structure of a modern business requires flexible tools. Our Cloud Contact Center platform supports both in-office and remote teams, ensuring your operations continue without interruption regardless of where your agents are located.
In-Office Teams
Full-featured desktop experience for traditional office environments with advanced collaboration tools and compliance
Remote Workers
Cloud-based access from anywhere with internet connectivity and seamless mobile integration
Hybrid Models
Seamless integration between office and remote team members with unified communication protocols
Smart Analytics to Optimize Customer Interactions
Make informed decisions with data from your Customer Interaction Center. Our analytics features present information clearly so you can identify trends and areas for improvement.
Call Volume Trends
Track call volume trends for better staff planning.
Agent Productivity
Measure agent productivity to identify top performers.
Satisfaction Scores
Monitor customer satisfaction scores to gauge service quality.
Handling Times
Analyze call handling times to improve process efficiency.
Peak Hours
Identify peak operation hours for better staff scheduling.
Automated Reports
Generate automated reports to consistently track performance.
Enhance Your Contact Center with Your Existing Business Tools
Build a contact center that works with your existing business systems. Our platform is made to connect with the tools you already use, creating a more cohesive operational environment.
CRM Integration
Sync customer data between our platform and your CRM for a unified view.
API Access
Use our API to build custom connections and workflows for your business needs.
Third-Party App Support
Connect with popular business applications to add more functions.
Direct Setup Process
Get your new Customer Engagement Hub running with a straightforward setup.
Live Integration Hub
Begin Building a Better Customer Experience
Let Ajoxi show you how to meet your customer service goals. Contact our team to learn how our platform can be applied to your specific business operations.