Inbound Call Center Software
Recommended inbound call center solution that provides an excellent IVR and innovative call center routing experience to improve Initial Contact Resolution Rates. Ajoxi is the perfect inbound call center software for businesses of all sizes. It is packed with features that will make managing your call center a breeze. With Ajoxi, you can easily route calls, monitor call activity, and track performance.
What is the necessity for Inbound Contact Center Software?
Consumer inquiries are sent to the safest and most effective agent
By directing your consumers to the appropriate agents, you can offer a consumer experience. Improve FCR and CSAT with intelligent routing protocols such as preference operator routing, ability routing (Route relying on an Agent’s Ability characteristics), and consumer persona-based routing (Route dynamically based on CRM input).
Give Operators the Ability to Provide a Personalized Call
Ajoxi’s incoming call center software package offers a unified operator desktop, a cross-channel perspective, CTI, and CRM views and allows your operators to conduct incoming contextual interactions. Operators can comprehend the consumer context and conduct intelligent discussions with consumers.