- Smarter Inbound Contact Center Management
Smarter Inbound Contact Center Management
Ajoxi’s Inbound Contact Center solution makes it easy to manage calls, empower your agents, and keep your customers happy with a simple, user-friendly platform.
Are You Making Your Customers Wait?
Long wait times and call transfers annoy customers and hurt your business. Simple, fast service keeps them happy. Provide a clear path with a reliable business phone number to streamline communication.
The Ajoxi Advantage: Smarter, Faster Service
Great customer service connects customers to the right agent quickly, resolving issues on the first call.
Reduce customer wait times
Smart routing gets customers to the right agent
Improve first-call resolution
Agents have full context before responding.
Boost agent productivity
Streamlined workflows and intelligent tools
Increase customer satisfaction
Faster resolutions lead to happier customers
Get real-time insights
Live dashboards show real-time performance metrics
Empower your team
Give agents the tools they need to succeed
Features of Our Inbound Contact Center
Intelligent Call Routing (ACD)
Automatically get every caller to the right person on the first try.
Key Benefits:
A Better Experience for Everyone
For Customers
Less time on hold and faster resolutions
- Shorter wait times
- First-call resolution
- Personalized service
For Agents
Intuitive interface with complete customer context
- Easy-to-use interface
- Complete history
- Smart routing
For Supervisors
Real-time visibility and performance management
- Live dashboards
- Performance metrics
- Team coaching
For Business
Higher retention and reputation for great service
- Increased retention
- Better reputation
- Higher ROI
Simple to Set Up, Powerful to Use
Ajoxi is a cloud-native solution that deploys in hours, empowering teams to enhance customer experience instantly with minimal training.
Quick Setup
Cloud-based deployment in hours
Easy Training
Intuitive interface requires minimal learning
Immediate Results
Start improving CX from day one
See Your New Customer Experience
Tired of long wait times? Schedule a quick demo, and we'll show you how Ajoxi's smart routing and IVR can cut wait times and boost your customer satisfaction scores.
Frequently Asked Questions
What is an Inbound Contact Center?
It's a specialized function for handling incoming customer calls. Modern software intelligently routes these calls and empowers agents to provide great service.
How is this different from a traditional phone system?
It includes intelligent features like call routing (ACD), IVR menus, and real-time analytics that a standard phone system lacks.
Can I use my existing business phone numbers?
Yes. We can easily port your existing numbers into our platform with no disruption for your customers.
How long does it take to set up?
As a cloud-based solution, basic setup can be completed in hours. Our team will assist you to ensure a smooth transition.
Why should our business choose Ajoxi?
Ajoxi combines powerful features with an incredibly user-friendly interface. We make it simple to deliver a world-class customer experience.