Notes from each release. New features, things we made faster, things we broke and fixed. Written by the engineers who shipped them — not the marketing team.
Whole-call sentiment was useful. Moment-level sentiment is the part that actually moves the metric. Trajectory scoring is now exposed via the supervisor console and the conversation-intelligence API.
You no longer pay for the firehose. Subscribe to the audit events you care about (recording.access, recording.export, retention.change, role.update) and skip the rest. Reduces SIEM ingest bills meaningfully.
Previously, barging meant joining the audio with nothing else. Supervisors arrive on the line with the live transcript, sentiment trajectory, and last three actions the agent took — visible in the supervisor console.
You can route a contact from MQL to SQL on the moment the AI summary lands — not just on call connect. Lets you build "engaged in real conversation" as a trigger, not just "picked up."
We stopped calling them "beta." Type definitions are stable, generated from the OpenAPI spec, and shipped on every release. Sandbox keys still arrive on signup.
Agent assist used to ingest your knowledge base on a 24-hour refresh. It now pulls from the live KB at whisper time. Edit an article, the next whisper reflects it. No re-indexing.
Moving a live call from laptop to mobile (or vice versa) is now sub-second by SLA. We instrumented the handoff path and shipped a streaming SDP exchange that cuts round-trips.
You can pin recordings, transcripts, and PHI metadata to ca-central-1 from today. Joins US, EU, and Australia as a supported residency region.
A new release goes out roughly every two weeks, with hot-fix releases pushed within hours when needed. Major version bumps (the leftmost number, e.g. v6 → v7) happen once or twice a year and are always accompanied by a migration guide.
Yes. Breaking changes are flagged in the changelog with a "BREAKING" tag and are also sent to the email on file for every admin user at least 30 days before the release lands. Critical breaking changes (auth, billing) get 90 days of notice.
File it in your account dashboard under Support → New ticket and reference the version number. Bugs filed against the latest two releases are triaged within one business day. You can also flag the issue from any release card in your console.
A high-level roadmap is shared with all customers in the admin dashboard. Specific dates are reserved for enterprise customers under NDA — your account manager can walk you through what we are working on next quarter.
Every release stays in the timeline forever. You can also pull the full release history as JSON from /v1/releases on the API.
We use semantic versioning. The leftmost digit changes only on a year-scale rewrite. The middle digit increments on every regular release (new features, improvements). The rightmost digit only appears on hot-fix releases between regular ships.
One email per release. Or subscribe to the feed and pull it however you like.