Nobody waits without a plan.
Ajoxi call queues hold callers in order, play your music and messages, and hand each call to the next free person. When no one is free, voicemail or the AI receptionist steps in.
Custom hold music · Fair call sharing · Overflow rules you control
Follow one call through the queue.
Caller dials
The call arrives on your business number.
Menu routes
The auto-attendant sends them to the right queue.
Queue holds
They hear music and their place in line.
Agent answers
The next free person gets the call.
Share the load so nobody burns out.
Pick how calls reach your team. Watch how each strategy rings.
- MAMayaRinging
- LELeoRinging
- ANAnaRinging
- RARajRinging
Waiting feels shorter with a plan.
Callers hear your own music and messages, know their place in line, and always get an option at the end, so a busy hour does not turn into hang-ups.
- Built-in or custom music on hold
- Position and wait announcements
- Voicemail or AI receptionist when the wait runs long
- 0s
“Thanks for calling. You are in good hands.”
- 15s
“You are second in line.”
- 45s
Your own music and messages play.
- 90s
“Leave a message, or talk to our assistant now.”
Callers reach the people who can help.
Your menu sends each caller to the right queue before they ever reach a person.
Sales
New enquiries and quotes
Support
Issues and how-to questions
Billing
Invoices and payments
After hours
Overflow to the AI receptionist
Sample counts shown for illustration.
Review every call. Share every queue.
Record queue calls to coach your team, and share one queue across every office.
Record and review
Record queue calls, search the transcript by keyword and set retention rules, so coaching and compliance checks take minutes.
Across every site
Share one queue between offices. Extensions and presence stay in sync, so the next free person answers wherever they sit.
Four tips for queues callers will not mind.
A few settings make the difference between a queue people tolerate and one that works.
- 01Keep the menu shortThree or four options send callers to the right queue without frustration.
- 02Set a wait limitAfter a time you choose, offer voicemail or the AI receptionist.
- 03Match queues to skillsPut the people who can actually help in each queue.
- 04Review recordings weeklyA short regular review catches issues and fuels coaching.
Build the rest of the call journey.
Built for every kind of business. Trusted on every floor.
What sold us wasn't the price — it was the support. NOC picks up in under ninety seconds, every time, and the engineer actually fixes the problem.
Call queues, answered.
A call queue holds incoming callers in order and hands each one to the next available person. Instead of a busy signal, callers wait in line, hear your music or messages, and are connected as soon as someone is free.
Built-in or custom music on hold, plus your own messages such as their position in line. A short wait with something to listen to feels shorter and leads to fewer hang-ups.
Queues use ring strategies you choose: ring one person after another (sequential), ring everyone at once (simultaneous), or rotate calls evenly (round-robin), so no single person takes every call.
Yes. Create a queue per team, such as Sales, Support and Billing, and let your auto-attendant menu send callers to the right one before they ever reach a person.
Overflow rules take over. After a wait limit you set, or outside business hours, calls can move to voicemail or to the AI receptionist, which can take details or book an appointment.
Yes. Queue calls can be recorded with searchable transcripts and retention controls, so managers can coach agents and check compliance without listening to everything.
Busy lines should not mean lost calls.
See queues, hold music and overflow rules set up for your own team in a short live demo.