See every call at a glance.
Find your busy hours, how long callers wait and which calls were missed. Live dashboards, saved reports and scheduled emails turn every call into a number you can act on.
Live counts · Busy-hours heatmap · Missed-call tracking · CSV on every plan
See exactly when your phones get busy.
A heatmap of calls by day and hour. Switch to missed calls to see where the gaps are.
Add a person at the peak. Watch the wait fall.
Add or remove agents at your busiest hour to see how the line, the wait and the hang-ups respond.
Illustrative model, not a forecast. Your own dashboard shows the real numbers.
Never lose track of a missed call.
Every missed call is grouped by why it happened and marked when someone calls back, so you fix the gap and reply to the callers who matter most.
- +1 (415) 555‑0142Today 10:42Called back
- +1 (310) 555‑0124Yesterday 14:07Needs a call
Tip: reply to the dashed ones first. They are still waiting.
Build a report once. Get it every week.
Choose the metrics you care about, save the report and have it emailed to your team.
| Day | Total calls | Missed calls | Answer rate |
|---|---|---|---|
| Mon | 182 | 14 | 92% |
| Tue | 167 | 9 | 95% |
| Wed | 198 | 17 | 91% |
Emailed to your team every morningIllustrative data
Balance the load before anyone burns out.
See how busy each agent is, so you can rebalance calls, schedule breaks and spot who has room to take more.
Six questions your dashboard answers.
When are we busiest?
The busy-hours heatmap shows volume by day and hour, so you can staff for the real peaks.
How long do callers wait?
Average wait and drop-off by queue show where adding a person helps most.
Which calls did we miss?
A filterable missed-call list shows the reason and whether anyone called back.
When is it quiet?
Quiet hours are candidates for breaks, training or AI coverage.
Who do we call back first?
Missed calls are marked called back, so nothing slips through the gap.
Did our change work?
Compare weeks side by side to see whether a new rule improved answer rate.
From the number to the call behind it.
Visual voicemail
Read and act on every message.
CRM integrations
Log every call and its outcome to your CRM.
Built for every kind of business. Trusted on every floor.
What sold us wasn't the price — it was the support. NOC picks up in under ninety seconds, every time, and the engineer actually fixes the problem.
Call analytics, answered.
Call analytics turns your phone activity into numbers you can act on: how many calls you get, when you are busiest, how long callers wait, which calls are missed and how busy each agent is, all in live dashboards instead of a monthly spreadsheet.
Call volume, missed calls, average duration, answer rate, busiest hours, wait times and agent occupancy, by number, team or site. You can also define custom metrics, such as answer rate, and reuse them across dashboards and reports.
Yes. Pick the metrics and time period, save the report and reuse it every week. You can also have a daily summary emailed to your team so the numbers reach people without them logging in.
Yes. CSV export is available on every plan, so you can take your call data into a spreadsheet or another tool whenever you need it.
Click a number to see the calls that make it up. Calls recorded on your plan have AI transcripts with speaker labels and timestamps, and you can keyword-search them, so you can hear exactly what happened.
Yes. Analytics covers calls across your queues, ring groups and forwarding rules, so you can see how your routing performs and change it where callers wait or hang up.
Turn every call into a number you can act on.
See live dashboards and reports built on your own call data in a short live demo.