Skills-based routing across every channel with shared memory. Every interaction, one unified experience.
14-day free trial · No credit card required
A customer who emails Monday, calls Tuesday, and DMs on WhatsApp Wednesday expects the same answer from the same brand. One queue with shared memory makes that possible.
Crystal-clear inbound/outbound voice with integrated SMS and MMS on the same seat.
AI sentiment scores the call in real time. AI transcripts on every channel. AI summaries land in your CRM before the agent even writes a note. Every past interaction is visible to the routed agent instantly.
Learn about Ajoxi AISilent listen for QA. Invisible to caller and agent.
Coach the agent live — audible only to them.
Step in to rescue. Audit-logged every time.
AI sentiment catches upset callers before they escalate. Senior agents pick those up automatically, and the shared memory means we never ask a customer to repeat themselves.
WhatsApp Monday, voice Tuesday, Instagram Wednesday — same rep, full thread. Repeat-yourself calls dropped to zero.
One queue with skills-based routing finally killed the Slack ping when a French-language customer landed in the English queue.
14-day free trial · No credit card required.