Six-plus channels, one queue. Shared memory, agent assist, Ajoxi Voice.
14-day free trial · No credit card required
Customers do not care which tool your team prefers. They message on WhatsApp Tuesday, chat Wednesday, and call Thursday about the same issue. Ajoxi makes it one conversation.
Live knowledge search whispers the right policy, the right macro, and the right next step in real time. New reps answer complex questions confidently — and ramp to senior CSAT in weeks, not months.
See Agent AssistAI sentiment catches upset callers before they escalate. Senior agents pick those up automatically — we stopped triaging escalations in Slack.
Shared memory across channels was the unlock. A customer who DM-ed us on Tuesday and called Thursday is one conversation now, not two tickets.
Live knowledge search in the agent ear took our ramp time from six weeks to two. The KB they trained on is the KB that whispers — there is no second tool.
Yes. Every interaction — voice, SMS, chat, social — attaches to the same contact record. Agents see the full history regardless of which channel the customer is using right now.
Yes for common questions — order status, password reset, business hours, return flows. Anything complex escalates to a human with the full transcript and intent attached.
Yes. Native bi-directional sync with Zendesk, Freshdesk, and HubSpot Service. Tickets, customers, conversations, and macros all flow both ways.
Eight: voice, SMS, web chat, WhatsApp, Instagram, Facebook, Telegram, and Twitter/X. They all share the same routing logic, agent identity, and handle-time targets, so a customer who messages on one channel and calls on another is one conversation, not two tickets.
Ajoxi tracks sentiment as the conversation goes. When it dips, the contact hot-transfers to a senior agent with the full history and intent attached — so the customer is not re-explaining their problem to a second person.
14-day free trial · No credit card required.