Live listen, whisper coaching, or barge in one click. Audit-logged on every event.
14-day free trial · No credit card required
Supervisors with forty agents cannot hear every call. Manual sampling misses the saves. Call barge and whisper put supervisors on the call in real time.
Drop into any live call without either party knowing. Use it for QA, ramp-up coaching, or rescue triage.
Coach the agent in real time without the customer hearing a word. Scripts, empathy cues, the policy answer they’re missing.
Step in directly when the conversation needs a senior voice. One click — caller hears your introduction, agent hears the support.
Who listened, who whispered, who barged — and on which call, at what time. Immutable record, exportable on demand.
Recording and monitoring disclosure messages applied automatically at call connect, per the jurisdiction the caller is in.
Supervisors see the calls that need attention first — ranked by sentiment, compliance signals, and SLA risk. The console keeps the list current as the floor shifts.
See the supervisor consoleCall barging means our supervisors can jump in the moment things go sideways. Whisper coaching ramps junior agents faster than any playbook.
The AI-ranked floor view turned a wall of forty live calls into a list of three. We catch every recoverable conversation now — there is no inbox triage anymore.
Disclosure rules per state was the unblock. Legal signed off in one meeting because the audit log answered every question before they asked.
Silent listen is invisible to both agent and caller. Whisper is audible to the agent only. Barge is audible to all parties on the call.
Yes. The same three modes — monitor, whisper, barge — apply to chat and every social channel routed through Ajoxi.
Yes. Disclosure rules are configurable per state and per jurisdiction. Every monitoring event writes a full audit trail.
The AI-ranked floor view surfaces the calls that need attention first — ranked by sentiment, compliance signals, and SLA risk — so a supervisor over forty agents sees the few that matter instead of scanning them all.
Yes. You can start by silently listening, drop a whisper to coach the agent, then barge in to speak to the caller — all on one live call. Each switch is captured in the audit log.
14-day free trial · No credit card required.