AI sentiment routes upset customers to senior agents. Automatically.
14-day free trial · No credit card required
By the time a supervisor hears a call went sideways, the customer has churned. AI sentiment reads the emotional temperature of every conversation as it happens.
Voice, chat, SMS, and every social inbox are scored as the conversation happens — not batched overnight.
Start, middle, end. A call that recovered scores differently from one that started fine and went off the rails.
Missed disclosures, prohibited phrases, or risky commitments surface to supervisors the moment they are spoken.
When sentiment dips past your threshold, the call hot-transfers — context attached, no re-explaining for the customer.
Weekly drift, campaign comparisons, agent rankings — without exporting anything to a separate analytics tool.
English, Spanish, French, Mandarin, Hindi, and twenty-seven more — scored at the same latency, with the same routing thresholds applied.
AI sentiment catches upset callers before they escalate. Senior agents pick those up automatically — we stopped relying on Slack pings for rescues.
Routing thresholds per queue meant our renewals team and our support team can react to different signals. Renewals saved three at-risk accounts in the first month.
Trajectory scoring was the part we didn’t know we needed. A call that started rough but recovered reads completely differently from one that quietly went south.
14-day free trial · No credit card required.