Scripts. Empathy cues. Next-best-action. Whispered live.
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New agents take eighteen months to match senior performance. AI agent assist closes the gap on day one by whispering the right move in real time.
When the conversation hits a familiar objection, the right response surfaces in-ear — sourced from the playbook you already wrote.
A nudge to slow down, acknowledge, or apologise — fired only when sentiment turns and the agent missed it.
Plan upgrades, retention offers, or save flows — surfaced when intent says the customer is open to the conversation.
Agents ask a question under their breath; the answer arrives in under a second. No tabbing through wikis mid-call.
If the agent is about to promise something against policy, the whisper fires before the words leave their mouth.
Inline suggestions, tone nudges, and article links drop into the draft message as the agent types. Same model, same KB, same policies — different channel.
Call barging means our supervisors can jump in the moment things go sideways. Whisper coaching ramps junior agents faster than any playbook.
New hires hit senior CSAT by week six. The whisper nudges the right empathy line so they never freeze on a hard call again.
Next-best-action quietly suggested an upgrade on a save call and the rep took it. That one suggestion paid for the year.
14-day free trial · No credit card required.