AI surfaces the calls that need you. Barge, whisper, or rescue in one click.
14-day free trial · No credit card required
A supervisor with forty agents cannot listen to every call. By the time they hear the deal slip, it has already slipped. AI surfaces the calls that need intervention now.
AI detects when a conversation turns negative in real-time.
Detect missed disclosures or mis-statements as they happen.
Surfaces opportunities agents are failing to capitalize on.
Warns supervisors before hold times or response times breach targets.
Identifies when agents are asking the same questions repeatedly.
Ranks all active calls by risk score so you know where to help first.
Invisible quality assurance
Coach agents live
Rescue critical situations
Listen silently for QA. Whisper to coach the agent. Barge into the call to rescue escalations. Audit-logged every time for full transparency.
Supervisors see the top ten calls that need attention, ranked by risk. Instead of scanning two hundred conversations, they work the ones that matter.
The supervisor console ranks at-risk calls automatically. I spend my day on conversations that actually need me.
Listen → whisper → barge in one click means we stopped escalating to a manager on Slack mid-call. Recovery time dropped to under a minute.
Sentiment-based queue ranking turned our review meeting from random sampling into the calls that actually matter. We caught two compliance issues in week one.
14-day free trial · No credit card required.