AI sentiment routes upset customers to senior agents. Automatically.
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By the time a supervisor hears a call went sideways, the customer has churned. AI sentiment reads the emotional temperature of every conversation as it happens.
Voice, chat, SMS, and every social inbox are scored as the conversation happens — not batched overnight.
Start, middle, end. A call that recovered scores differently from one that started fine and went off the rails.
Missed disclosures, prohibited phrases, or risky commitments surface to supervisors the moment they are spoken.
When sentiment dips past your threshold, the call hot-transfers — context attached, no re-explaining for the customer.
Weekly drift, campaign comparisons, agent rankings — without exporting anything to a separate analytics tool.
English, Spanish, French, Mandarin, Hindi, and twenty-seven more — scored at the same latency, with the same routing thresholds applied.
AI sentiment catches upset callers before they escalate. Senior agents pick those up automatically — we stopped relying on Slack pings for rescues.
Routing thresholds per queue meant our renewals team and our support team can react to different signals. Renewals saved three at-risk accounts in the first month.
Trajectory scoring was the part we didn’t know we needed. A call that started rough but recovered reads completely differently from one that quietly went south.
92–96% on clean audio in English. 88–94% across other supported languages. Accuracy improves with custom training on your call history.
Yes. The same model runs on voice, video, chat, SMS, and every social channel routed through Ajoxi.
Yes. Routing thresholds can be tuned per queue, per campaign, and per skill — different teams can react to different sentiment dips.
When sentiment drops past your threshold, the call hot-transfers to a senior agent with the full context attached — so the customer never has to repeat themselves.
Both. Sentiment is scored in real time as the conversation happens, and the same scores feed trend dashboards by agent, queue, and campaign so you can spot drift over time.
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