Live status from the load balancers. We value transparency as much as uptime. Last verified: Loading...
Real-time health and 90-day historical uptime.
Carrier-grade routing · 3 providers · auto-failover
10DLC + Toll-free + short codes
AI receptionist · sentiment · transcripts
Omnichannel queues · agent assist
HD video · up to 200 participants
api.ajoxi.com · all regions
app.ajoxi.com
Storage · redaction · audit log
Carrier-side congestion delayed a subset of US AT&T SMS deliveries between 16:42 and 16:56 UTC. Queue drained, no messages lost. Postmortem published.
A spike in long-running analytics queries delayed admin UI between 09:18 and 09:26 UTC. Query plan adjusted, capacity added.
Model routing layer briefly fell back to higher-latency path for two Sino-Tibetan languages. Resolved by rolling forward to a hot replica.
Transparency only counts if the numbers are honest. Here is exactly how Ajoxi tracks, reports, and stands behind the availability of every service listed above — no rounding, no hiding outages until they pass.
Talk to our reliability team →We run real test transactions — placing calls, sending SMS, and hitting the API — against every component from independent probes in the US, EU, APAC, and Canada. A check that fails to complete within its threshold is counted as downtime, so the percentages reflect genuine user-facing availability rather than a server simply responding to a ping.
Our standard Service Level Agreement guarantees 99.99% monthly availability for voice, messaging, and the REST API, with automatic service credits if we ever fall short. Enterprise customers can contract higher targets with dedicated routing and priority carrier failover.
Active incidents appear on this page automatically within minutes of detection — usually before most customers notice anything — and are updated live as we investigate. Every resolved incident is followed by a public postmortem so you can see the root cause and what changed.
We run synthetic transactions against each service from every region once a minute. Any check that fails or exceeds its latency threshold counts against that service's rolling 90-day window, which is what the bars and percentages above display. We never exclude partial outages or carrier-side failures from the math.
Every plan includes a 99.99% monthly availability SLA for voice, SMS/MMS, and the API. If we miss it, affected accounts receive service credits automatically — you do not have to file a claim. Enterprise agreements can raise that target and add dedicated infrastructure.
Detection is automated, so an incident is published on this page within minutes of our monitors flagging it, typically ahead of any customer reports. The entry stays live with timestamped updates until the issue is fully resolved and a postmortem is attached.
Subscribe below and we will email you the moment any service changes state, in either direction. The same updates appear in the in-app notification center, and enterprise accounts can have their designated on-call contacts paged directly.
Because they are. Ajoxi runs across multiple carriers and four cloud regions with automatic failover, so single-provider problems are usually routed around before they affect calls or messages. When something does slip through, you will see it reflected here honestly.
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