Every channel.
One inbox.
Voice, SMS, web chat, and every social channel in one agent view. Shared memory across the whole conversation.
14-day free trial · No credit card required
Your customer messages on WhatsApp Monday and texts you Thursday. Most tools treat that as two problems. Ajoxi treats it as one conversation.
Every channel, same agent desktop.
Voice & Messaging
Voice calls, SMS, and MMS handled in one unified interface.
Social Channels
WhatsApp, Instagram, Facebook, Telegram, and Twitter/X natively connected.
Web Chat
Website chatbot with seamless handoff to live human agents.
Shared Memory
Full context across every past interaction, regardless of the channel.
CRM sync, two-way.
Native sync with HubSpot, Zoho, and Pipedrive. Every conversation logs to the right contact record. Agents see full history before they reply.
AI on every message.
AI summaries, AI sentiment, AI transcripts on every interaction. Angry callers route to senior agents automatically.
Sentiment Analysis
Auto Summaries
Smart Routing
Teams that unified their channels.
The omnichannel queue handles voice, chat, WhatsApp, and Instagram. Same agent, same context, no tab switching.
Shared memory across channels means our reps stopped asking customers to repeat themselves. CSAT moved 14 points in a quarter.
Two-way CRM sync was live in an afternoon. Every Instagram DM lands on the right contact record automatically.
One workspace, every customer-facing team.
Unifying channels is not just tidier — it changes what each team can do. When voice, messaging, social, and chat share one history and one CRM, the people closest to your customers stop stitching context together by hand and start acting on it.
Sales teams
When a prospect replies on Instagram, texts a quick pricing question, then calls to close, your reps see all of it on one timeline. No lead is worked twice, no message sits unanswered over a weekend, and every touch is logged to the CRM automatically — so pipeline reviews reflect what actually happened, not what someone remembered to type in.
Support teams
A customer who opened a web chat this morning and calls this afternoon should never have to start over. Shared memory carries the full history into every channel, so agents resolve issues in one pass instead of three, and AI summaries hand the next agent instant context. The result is shorter handle times and a measurable lift in CSAT.
Customer success
Success managers live in the relationship, not the ticket. With sentiment scoring on every interaction and a unified view of each account's calls, messages, and chats, your team spots a frustrated customer before the renewal is at risk — and reaches out on whichever channel that customer actually responds to.
Unified engagement, explained.
It means every conversation a customer has with you — phone calls, SMS, WhatsApp, Instagram and Facebook messages, and live web chat — lands in one shared workspace instead of scattered across separate apps.
Your team sees the full history of each customer in a single thread, so no one repeats themselves and no message slips through the cracks.
Yes. Voice, messaging, social, and web chat all run on one agent desktop. An agent can take a phone call, reply to a text, and answer a web-chat question without switching tools, and the customer record travels with the conversation no matter which channel it started on.
Ajoxi connects to your CRM and keeps records in step both directions: calls, messages, and notes are written back to the contact automatically, and updates made in the CRM appear on the agent desktop in real time. There is no manual logging and no nightly export — the customer view is always current.
AI runs quietly on every interaction. It scores sentiment so supervisors can spot a frustrated customer early, writes a short summary after each conversation so the next agent has context, and routes incoming messages to the right person based on intent — cutting handle time without removing the human touch.
No. Customers reach you on the channels they already use — their phone, their texts, their social accounts, or the chat widget on your website. There is nothing for them to download, and one-click authorization on your side connects each channel in minutes.
Most teams are live the same day. You connect your channels and CRM, invite your agents, and start engaging — there is no hardware to ship and no long onboarding. You can also port your existing business number in for free so customers keep reaching you at the number they know.
Start building your communications stack today.
No credit card required. Port your numbers for free.