Skills-based routing across every channel with shared memory. Every interaction, one unified experience.
14-day free trial · No credit card required
A customer who emails Monday, calls Tuesday, and DMs on WhatsApp Wednesday expects the same answer from the same brand. One queue with shared memory makes that possible.
Crystal-clear inbound/outbound voice with integrated SMS and MMS on the same seat.
AI sentiment scores the call in real time. AI transcripts on every channel. AI summaries land in your CRM before the agent even writes a note. Every past interaction is visible to the routed agent instantly.
Learn about Ajoxi AISilent listen for QA. Invisible to caller and agent.
Coach the agent live — audible only to them.
Step in to rescue. Audit-logged every time.
AI sentiment catches upset callers before they escalate. Senior agents pick those up automatically, and the shared memory means we never ask a customer to repeat themselves.
WhatsApp Monday, voice Tuesday, Instagram Wednesday — same rep, full thread. Repeat-yourself calls dropped to zero.
One queue with skills-based routing finally killed the Slack ping when a French-language customer landed in the English queue.
Yes. By default each agent takes one voice call plus up to three messaging conversations at the same time, and that’s fully configurable by skill and agent level.
Yes. Shared memory attaches every past interaction — on any channel — to the contact, so the agent has the full history the moment the conversation is routed to them.
Yes. WhatsApp Business is fully integrated, alongside Instagram, Facebook, Telegram, and X. Meta’s per-conversation fees are passed through at cost with no markup.
By skills — language, product expertise, and priority tier — so every contact reaches the best-suited agent regardless of which channel it arrived on.
Yes. Supervisors can silently listen for QA, or whisper coaching that only the agent hears, and every voice conversation gets a real-time transcript with sentiment scoring.
14-day free trial · No credit card required.