Omnichannel contact center for retail and eCom. Every channel, one queue.
14-day free trial · No credit card required
Your customers do not call during support hours. They DM at midnight, text on Saturday, and hit chat at 11 AM while in cart. Ajoxi routes all of it to one queue.
Every contact channel lands in the same queue, scored and routed by the same logic. No tab-switching, no missed handoffs between apps.
Social DMs route to the same agents that answer the phone. Customer history is unified across every channel they’ve used before.
The bot answers “where’s my order” and starts return flows without paging a human. Real-time pulls from Shopify, BigCommerce, and WooCommerce.
Midnight calls, weekend voicemails, holiday queues — the AI handles the routine and hands the rest to a human in the morning with context attached.
Orders, customers, and cart events sync both ways in real time. No middleware, no Zapier, no nightly export jobs.
Cart-recovery SMS hits 20–30% conversion at major retailers. 10DLC registration is handled at onboarding, and cart triggers pull straight from Shopify, BigCommerce, and WooCommerce — no middleware between checkout and the message.
SMS and MMS on the same seat as our phones means updates go out on the channel customers actually answer. Our weekend volume now resolves itself before Monday.
Instagram DMs and phone calls land in the same queue. Our agents stopped switching tabs and our first-response time dropped from twelve hours to under twenty minutes.
Abandoned-cart SMS is the only channel that consistently pays for itself. Native Shopify triggers meant we shipped the entire flow in one afternoon, no engineering.
Yes. Orders, customers, and abandoned-cart events sync both ways in real time. You connect your store with a secure one-click authorization and it’s live in under ten minutes — no middleware or Zapier. BigCommerce and WooCommerce are supported too.
Yes. The website chatbot pulls real-time order, fulfillment, and tracking details from Shopify, BigCommerce, or WooCommerce, and can start a return on its own — no support ticket needed.
Yes. WhatsApp Business is included on every plan — verified sender setup, message-template approval, and broadcast tools are all handled for you.
Voice, SMS, MMS, and web chat, plus social DMs on Instagram, Facebook, WhatsApp, Telegram, and X — all in one queue, answered by the same agents, with the customer’s full history across every channel.
Yes. Cart-recovery SMS triggers pull straight from Shopify, BigCommerce, or WooCommerce, and 10DLC registration is handled during onboarding. Recovery texts commonly convert 20–30%.
14-day free trial · No credit card required.